Refund and Returns Policy
At Pak National Foods Ireland, we take pride in delivering high-quality products to our customers. Due to health and safety considerations, we have a strict refund and returns policy in place.
1. Refunds and Returns Policy Overview
We do not offer refunds or returns on products due to health and safety reasons, as we are food distributors. However, we understand that there may be exceptional circumstances where a refund or return is necessary.
2. Exceptional Circumstances for Refunds and Returns
a. Damaged or Incorrect Items: If you receive a product that is damaged during transit or is incorrect, please contact us within 48 hours of receiving the order. We will provide a replacement or offer a refund based on the situation.
b. Unopened and Original Packaging: In exceptional cases, we may consider refunds or returns if the product is in its original packaging, unopened, and the request is made within 14 days of purchase. We reserve the right to assess the condition of the returned item before approving a refund.
3. How to Request a Refund or Return
If you believe your situation falls within our exceptional circumstances policy, please follow these steps:
a. Contact Us: Reach out to our customer support team at email@example.com or [customer support phone number] within 14 days of receiving your order or noticing an issue.
b. Provide Details: Clearly explain the reason for your refund or return request and provide relevant details such as your order number and contact information.
c. Return Authorization: If your request is approved, we will provide you with instructions on how to return the item. Please note that return shipping costs may apply.
4. Refund Process
a. Approved Refunds: Once we receive the returned item and confirm that it meets our criteria for a refund, we will initiate the refund process. Refunds will be issued to the original payment method within [number of days] of receiving the returned item.
b. Partial Refunds: In cases where the returned item is not in its original condition, opened, or shows signs of use, we reserve the right to offer a partial refund based on the condition of the item.
5. Contact Us
If you have any questions about our refund and returns policy, please contact our customer support team at firstname.lastname@example.org. We are here to assist you and ensure your satisfaction.